Contemplating a Visit Today

I'm planning on an unannounced visit to our naturopath this afternoon. Our last appointment was eleven days ago. There has been no communication from them, either with the information they were supposed to provide us, or in response to two phone calls from us to them. It's so incredibly unprofessional and in violation of standard of conduct it's mind-boggling. Plus Meagan feels totally abandoned. Needless to say, we will be moving on to another practitioner. But for this reputable of an institution (supposedly) and the alleged reputation of the practitioner, it's just unconscionable.